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Grey Flurp Troubleshooting Guide

Introduction

The Flurp is designed to provide real-time security status for your email or video client using a traffic light indicator system. The color of the Flurp—Red, Amber, or Green (RAG)—reflects the security state of your current activity:

  • Red: Unsafe
  • Amber: Caution
  • Green: Safe

A correctly functioning Flurp should display one of these RAG colors. If the Flurp icon remains grey, it indicates there may be an issue with connectivity, setup, or service status.

Why is the Flurp Grey?

companion_pngIf your Flurp icon is grey instead of displaying a RAG color, this may occur for several reasons, including account verification issues, lack of internet connectivity, or problems with the installed service.

Troubleshooting Steps

Step 1: Verify Your Account

  • After installing the Flurp, you should receive a verification email. Click Verify in the email to activate your account.
  • Important: Check your junk or spam folder if you do not receive the email promptly.
  • Note: Some anti-phishing tools may delay email delivery by up to 15 minutes.

Step 2: Refresh or Reboot

  • After reinstalling the Flurp, refresh your browser or reboot your computer to ensure all changes are applied.

Step 3: Identify the Flurp State

  • A spinning grey Flurp is normal during initial connection to the validation server. Once the connection is established, the Flurp will stop spinning and update to display the appropriate RAG color.
  • Action: Click on a different email message in your inbox if the Flurp remains spinning to prompt a status update.

Step 4: Address a Static Grey Flurp

  • If the Flurp remains grey and static with a fuzzy line after selecting a different email, this typically indicates one of the following:
    • No internet connection.
    • The Flurp service is not running properly on your device.
  • Important: Confirm that your device is connected to the internet and that the Flurp service is running.

Step 5: Send Logs for Troubleshooting

  • If the above steps do not resolve the issue, provide logs to the support team. Follow this log file tutorial to submit logs for further analysis.

Quick Reference Checklist

  • Verified account through the verification email.
  • Refreshed browser or rebooted computer after installation.
  • Checked internet connectivity.
  • Confirmed that the Flurp service is running.
  • Submitted logs if further troubleshooting is required.

If issues persist after these steps, contact support for additional assistance.